Customer: Part One
Location: Semirara Island, Philippines
We recently supplied global sourcing company, Part One, with two new Hyster H8.0FT trucks complete with Cascade Tyre Handling attachments. Part One previously purchased a Hyster H8.0FT complete with the Cascade attachment five years ago to work in an open cast mine on Semirara Island in the Philippines. The mine operator had been searching for a safer and easier method to change and handle the wheels and tyres on their large mine trucks. The solution proved to be effective, so much so that the mine operators asked Part One to supply them with an addition two machines that were able to provide a solution for the unusual application and importantly, improve safety on site. The machines were dispatched from Cumbernauld at the end of 2017 on their 4 to 5 month journey to the Philippines through all of the various customs barriers.
In addition to the supply of the machinery Part One also asked if we could provide an engineer training solution on site for their end user. Working with Hyster Yale Group the best solution proved to be providing training by Briggs Equipment UK instructor Alan Blackstock.
Alan set out from Glasgow Airport on Friday 27th April where it was a tropical 7 degrees Celsius routing through Dubai where it was 28 degrees at 2am on Saturday morning and arriving in Manila after 24 hours of travel to 38 degree heat.
After catching up on much needed sleep it was back to the airport on Monday morning at 5am for another flight to the remote island where the coal mine was located. Finally arriving at Semirara Island at 6.30am to 40 degree heat. Not quite what Alan is used to in Scotland!
After three days on the island having completed the training Alan then had to embark Semirara Island at 6pm on Wednesday on the return journey arriving back in Glasgow 26 hours later to a much welcomed 8 degrees.
Our sales, service and legal team had the desire to find a solution for the customer. Thankfully Alan’s willingness to assist resulted in an unusual solution to an unusual problem that was greatly received by the customer.
New and old trucks parked in workshop in front of 100 ton dump truck.
Alan Blackstock beside one of the 240, 100 ton dump trucks working on site. Each wheel weighs 2 tons and this is what our truck and attachment is designed to handle.